Client Review on Quest Diagnostics El Cerrito - San Pablo

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My experience at this quest lab was awesome! First of all I am one of those big grown man who doesn't like to have a needle. While I don't faint, I really struggle with getting blood drawn and procrastinate always. When I got to this location, my adrenaline was rushing. I could not find my ID cards for my Insurance and only had a copy of it in the insurance app on my phone. All of the ladies were excellent and very professional. They informed me that they could not use my app but because it was on my phone they made a great suggestion and I was able to fax it from my phone to them. Great customer service starts with finding solutions that will work for the customer. Massiel, the phlebotomist who took care of me, was very good with my nerves. She did an excellent job was very quick and new all of the correct things to do to calm somebody like me down. They made what should've been a very terrible day for me a very good one...THANKS LADIES!!!