About - Quest Diagnostics Chalfont PSC

Overall Feedback:

I had made an appointment at 12:15PM today (22Aug2019) in this lab for blood test. But this morning I happened to pass this clinic and just decided to sign in as "walk in". A lady from this lab warned me I might wait for a while. I though it would be fine to wait because I had waited as "walk in" as before. I waited and waited until she called two people who signed in as "walk in" and came later than me, I realized she intended to let me wait until 12:15PM! In Quest Diagnostics web site, clearly indicates that" walk in is welcome" and didn't mention you cannot "walk in" if you got an appointment. In fact, I was going to cancel my appointment when I " walk in" but I could not able to because I didn't have the information I needed to cancel my appointment. What's wrong for " walk in" ? and why this lady treated me specially in this way? In other hand, at the beginning if she could tell me I have to wait until 12:15pm anyway and I didn't need to wait there for 40 minutes to figure it out!This lady looked like very unhappy for her job and just liked to explore her angers to the customers and took any punishment she could get to the customer. She got very aggressive voice and tone. I don't understand if she doesn't like this job, why she should works there. She is the worst Phlebotomist I have ever met! Why Quest Diagnostics has the employee like her!