Client Review on Payroll Complete Services, Inc.

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I process a large and complex specialty marine construction payroll that reports taxes to several states and various counties.I tried to work with Wells Fargo for 6 months using their archaic Excel module and dead end customer service (it absolutely took days to reach someone by phone and never the same person twice). Don't get me going on the "Voltage" email BS. To say it was a harrowing experience is an understatement.I connected with Christy Bayly of payrollNW and she has fulfilled every promise (I am a demanding customer) she made to me about tax reporting and tracking abilities. Christy personally came to my office and trained me.Setting up employees and inputting payroll is simple and straightforward. Reports are useful (as opposed to "not"). The taxes are being reported timely and correctly to the appropriate agencies. Employees can access their pay stubs and accrual balances. Security is strong, and payrollNW operates quietly in the background. Christy has always responded to my needs by phone or email promptly. Live employees answer the phone and are skilled to resolve problems and make suggestions. They are absolutely dedicated to customer service - they are generous with their time and energy.And their fees are absolutely reasonable.If you are concerned about the time and potential for loss to transition your company, big or small, to payrollNW, just do it. I have absolutely NO regrets.