Client Review on Paychex, Inc.


Our experience with pay checks could not be worse. We switched to them from another local payroll service and they seemed confidant that they could handle our payroll. we have less than 20 employees and simple pension deductions. We we disappointed and frustrated with them form the very beginning. We only had them run three payrolls and the completely screwed up every one. Peoples hourly wages were incorrect and 401k withholding were doubled for several employees. For the second pay period it was more of the same and at this point we learned they could not make our pension contributions electronically and so we had to do the calculations. What is the point of a payroll service if we are calculating and making payments. On the third payroll they deducted the full payroll from my account twice which caused several other payments to be returend NSF. When I tried to contact them to correct the problem I discovered how all of this cold be occurring, no one in there office knows what they are doing. Many phone calls later they informed me it would take at least 5 business days to return my money, it actually took 9. At this point we switched back to our original service. In the months to come I have had my account debited for fees associated with payrolls that they are not doing. Same circus trying to get them to return my money. The competence level at paychecks is low to non-existent. I would highly recommend that you look for another company to handle your payroll they are terrible.

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