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Client Reviews on Paychex, Inc.

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  • 3 Reviews

Most helpful positive review

There are no positive reviews on Paychex, Inc.

Most helpful critical review

0 people found the following review helpful

Overall Feedback:

moved to the flex system and it is the worst system possible. There is no customer service. asked to have someone in charge call back and never receive any calls. the new system is more like a beta system then something that has been completed. response time on any issue is not there. most of the people in the company are on the east coast so if you are on the west coast dont plan on having anyone respond to you until the next day if at all.

Overall Feedback:

Promises made during the sales process were empty. The Flex product is sub par, errors appear for no reason. 415 limits were not programmed in, support staff is not knowledgeable and our service rep changed 5 times in a year. I can't say enough to discourage you from considering Paychex. They did not meet the deadline for our 1095C distribution to employees and support was HORRIBLE, no, it was non-existent.

Horrible to do business with, no support, online services are constantly down
Overall Feedback:

Support is negligible at best, online is constantly down. Do not receive call backs, no user support, no books to review options, etc.

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