Edition:

 

Client Reviews on Paychex, Inc.

Most helpful positive review
There are no positive reviews on Paychex, Inc..
Most helpful critical review
0 people found the following review helpful

Horrible to do business with, no support, online services ar..

By Janice Meintzer December 29, 2015

Support is negligible at best, online is constantly down. Do not receive call backs, no user support, no books to…

more

Support is negligible at best, online is constantly down. Do not receive call backs, no user support, no books to review options, etc.

  • Bob
    Bob
    Client
    Level 1 Contributor
    Review Distribution (1)
    • Excellent (0)
    • Very Good (0)
    • Average (0)
    • Poor (0)
    • Terrible (0)
    Bob
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    NEGATIVE Review
    moved to the flex system and it is the worst system possible. There is no customer service. asked to have someone in charge call back and never receive any calls. the new system is more like a beta system then something that has been completed. response time on any issue is not there. most of the people in the company are on the east coast so if you are on the west coast dont plan on having anyone respond to you until the next day if at all.
    Reviewed on May 25, 2017
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    Payroll Services in 2017

    Overall Feedback

    moved to the flex system and it is the worst system possible. There is no customer service. asked to have someone in charge call back and never receive any calls. the new system is more like a beta system then something that has been completed. response time on any issue is not there. most of the people in the company are on the east coast so if you are on the west coast dont plan on having anyone respond to you until the next day if at all.

    Share Linkedin
    Was this review helpful to you?
    yes no
  • Julie Smith
    Julie Smith
    Client
    Level 1 Contributor
    Review Distribution (1)
    • Excellent (0)
    • Very Good (0)
    • Average (0)
    • Poor (0)
    • Terrible (0)
    Julie Smith
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    NEGATIVE Review
    Awful experience from implementation on, all talk. Can't wait to move to another vendor.
    Reviewed on May 16, 2016
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    Payroll Services in 2016

    Overall Feedback

    Promises made during the sales process were empty. The Flex product is sub par, errors appear for no reason. 415 limits were not programmed in, support staff is not knowledgeable and our service rep changed 5 times in a year. I can't say enough to discourage you from considering Paychex. They did not meet the deadline for our 1095C distribution to employees and support was HORRIBLE, no, it was non-existent.

    Share Linkedin
    Was this review helpful to you?
    yes no
  • Janice Meintzer
    Janice Meintzer
    Client
    Level 1 Contributor
    Review Distribution (1)
    • Excellent (0)
    • Very Good (0)
    • Average (0)
    • Poor (0)
    • Terrible (0)
    Janice Meintzer
    Client
    Level 1 Contributor
    1 review
    0 helpful votes
    Reply TO REVIEW
    NEGATIVE Review
    Horrible to do business with, no support, online services are constantly down
    Reviewed on December 29, 2015
    Unverified Review
    Review Source
    Organic - Unincentivized
    Client For:
    Payroll Services in 2015

    Overall Feedback

    Support is negligible at best, online is constantly down. Do not receive call backs, no user support, no books to review options, etc.

    Share Linkedin
    Was this review helpful to you?
    yes no
Updated May 25, 2017
Overall Rating
1.3
out of 5.0 | 3 reviews
  • Communication

    1.3

  • Responsiveness

    1.3

  • Quality of Service

    1.3

  • Value for Money

    1.7

  • Achieved Results

    1.0

Ratings Distribution

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
bestpayrollservices.com Everywhere!

Reach us from wherever you are. Get the latest updates fast.

 

Copyright 2019 © bestpayrollservices. Use of this website constitutes acceptance of Terms & Conditions | Privacy Policy | Legal Disclosure