Client Review on Nextiva, Inc.

Feedback:

Inconsistent phone service. WAY overpriced. Online user interface is unnecessarily comlicated and messy. While customer service help over the phone is generally prompt, the assistance given never seems to resolve the original issue. Additionally, Nextiva seems to be passively refusing to release our telephone number; we have been attempting for nearly 7 months to port elsewhere, but are consistently told the number cannot be ported due to open work orders, but Nextiva denies any open orders exist and has been unable (and at times, seemingly unwilling) to do anything else useful to help us resolve this issue. BEWARE: Their contract does not allow termination without exorbitant fees.