NANNYTAX LIMITED
Client Review on NANNYTAX LIMITED
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Think very very carefully before you use Nannytax and part with your hard earned cash.They gave us incorrect advice 3 years ago resulting in an overpayment of £1200 to our Nanny over the years. They refuse to take responsibility for this and I was told by the Manager to “just draw a line under it and move on.” On top of this, I asked nearly a week ago to be emailed over the complaints procedure and everything that had been discussed with the Manager about this issue in hand - despite several promises that I would have that email on 2 separate occasions, I still have nothing in my inbox and have yet again (as I seem to do most days now) spent 15 minutes of my daily commute on hold on the phone to Nannytax to chase this. Alongside this, I recently emailed their team to get clarification on a few tax questions and had to chase twice before I received a response over a week later. The worst thing is that the advice they gave me was highly incorrect (once again) which thankfully I realised after a quick search on Google!! Had I accepted what they told me (why wouldn't you as they're the "experts" aren't they?), I could have been out of pocket significantly yet again. I wanted to give Nannytax a chance to redeem themselves before writing this review, however after waiting for nearly a week now with still no email from their Manager, that chance has now gone and I will be seeking legal advice on this matter.
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