Mount Sinai West: Emergency Room
Client Review on Mount Sinai West: Emergency Room
Feedback:
Mount Sinai west has the best surgeons in the city and I have had surgery at almost every major hospital in NYC.My surgery was August 6th After my surgery the anesthesiologists communicated with me and answered all of my questions. The nurses gave me a walker to go home with after surgery which was so nice! I was shocked! There are a few downsides. First the room you wait before you get surgery has 2 LOCKED bathrooms that are unoccupied. The employees at the desk had no answers about that or any alternative locations for bathrooms.Second there are paintings of bloody surgeries outside of the room where patients check in. It is frightening!What message are they trying to give by showing you bloody paintings before heading into surgery. What's up with that? Third it is chaos in there. Employees fighting in front of me ,the patient. This nurse, I think her name was Denise was attacking the anesthesiologist I think her name was Jamie. There was no reason for that! Jamie was so nice too.The nurse was nice to me but was really attacking the anesthesiologist and would not stop or let her talk to me much before surgery. Everyone was making it into a HUGE deal to talk to me. One of the questions that nobody would answer is if it was safe for me to have surgery after stopping blood thinners for one week I wanted to wait 2 weeks. Nobody answered me and went ahead with the surgery and i Some bleeding could have been avoided if they spoke to me ahead of time. It turned out to be okay but still could have been avoided.Also at other hospitals the PA's do everything but surgery. At Mount Sinai the surgeons have to do everything. The surgeon did not complain to me. I just think it over loads the surgeon and I would want my surgeon to focus on surgery and not to answer a bunch of questions that any PA can answer. Also the bed they had me on was mad dirty. Sheets that seemed to not have been washed in a very long time! The pre surgery staff gave me the wrong address. The security at the front desk said they do that all the time! The registration was chaotic as well with no working bathrooms no organization and it is not a calm atmosphere before surgery.But the surgeon is world class which is the reason for 4 stars!
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