About - Djk Home Healthcare

Overall Feedback:

Honestly went through 5 therapists (2 speech & 3 OT) over one year with this company. At first it was great. After awhile when you notice there is 0 instructional control you begin to wonder. The most horrific event was regarding the AAC device. After 10 months of “trials” (really they didn’t start the paperwork until I started complaining) the SP orders the wrong device for him to trial. Her and the sales guy at Tobii then tell me he will borrow one until his device arrives. That it will take 2 weeks to arrive and if it goes well, it will roll over into his device. 1 month later it still doesn’t come. Without warning the SP arrives to session and takes the device from my son. 15 years old, never had a voice and was EXCELLING with the device. Expressing himself in ways never before possible. Immediately he begins in aggressive behaviors. Two months later we still don’t have a device... We finally get it and the SP is asked to follow a simple reward system protocol. Instead she rewards him for bad behavior. When provided constructive criticism, she says maybe she isn’t the right fit. So much more to go on but I think y’all get the picture. My son missed over a month of therapy due to MGA’s poor communication skills with their therapist. They hired someone for my son and that person couldn’t see him at the times he was available... he missed over a month of services due to that mix up. Finally get a new knowledgeable OT but she was extremely rude and condescending to me. She literally implied that my son followed her directions because she was companionate/empathetic. Hello he has a whole team of compassionate empathetic people supporting him—it doesn’t take a rocket scientist to know f you only see him once a week for 45 mins he’s going to have a longer honey moon phase with you. She also cut me off as I was explaining to my son how his behaviors led to me takin away his reward—if my son already isn’t listening to me, why cut me off from talking/explaining which implies my words are irrelevant?