Client Review on Mammoth Hospital

Feedback:

I needed to send a package overnight in an emergency situation. I explained to the clerk that I did not want a signature since no one would be home to sign during business hours. She then asked me if I wanted insurance which I got but with no signature. I was charged $91.10 for this small package and it did not arrive because the insurance triggered a signature for which I was never informed. I called Fed Ex and they stated that I should have been told about the signature and, since no one would be there to sign for subsequent deliveries, they returned the package. When I called the next day, Craig Hansen the manager/owner, berated me for calling Fed Ex, and said they should not have talked with me and basically accused me of lying. When I asked him why I would spend $91.50 for an overnight package that I knew would not arrive because no one would be there to sign he got angry and said he would return my money because they did not communicate with me but I never received a refund. When I called to find out when I could expect my refund, he said he was waiting to hear from Fed Ex and when I called again a week later, he would not speak to me. This happened three weeks ago.This business does not deserve your business since no customer should be treated with such disrespect and rudeness.