makingcentstaxes.com
Client Reviews on makingcentstaxes.com
Feedback:
Great payroll service 4 yrs. We were just audited for payroll 2017 and passed. More communication options when Beth owned. New owner does not communicate at all.
Feedback:
I am writing this review as an accountant and Enrolled Agent who is now having to fix the mess this company left my client in. It is unbelievable they have not been shut down or gone out of business. They take advantage of small businesses that aren't aware of all the filings necessary (which is why people hire accountants) by pretending to do a good job and charging for doing almost nothing, and in some cases making things much worse. In fact, my clients story is almost identical to a review left a month ago so I am afraid there will be many more of these reviews as people start realizing these people are not actually doing the work as the balance due and non filing letters start piling up...Furthermore, when my client needed all their company data backups and informed them they would be transferring over to a new accountant, they refused to answer emails or return calls and I ended up having to call the state of WA Dept. of Revenue so we could revoke their access to my clients account in order for us to complete the excise filings timely.
Feedback:
Do not take your business here. They are ALL the worst. I have penalties etc from 2017 from working with Kristi Smith I've had to go in to get info and her desk had stacks and stacks of manilla folders. Beth Anderson doesn't respond either. I have attempted to get a return call from the Owner (not sure of his name as they've acquired a new owner) NOTHING! At the time I had all of ONE employee. Do not take your business here I assure you will regret it!
Feedback:
Sadly, I do not have a 5 star review. I really don't like doing these negative reviews (and in most cases don't), but I feel I need to in this situation. My business went to Making Cents in early 2017. Things started great, however the experience recently wasn't so great.I was a one man show at that time and did not have accounting experience. That is why I went to Making Cents. We asked Making Cents to handle the quarterlies. I would receive emails regarding my 941, L&I & ESD taxes which stated amounts due and asking if it was ok to pay. I would reply back letting them know it was "ok" within a day. Things appeared to be going smoothly. Business picked up to the point I hired someone to handle the administrative tasks - some of those tasked being accounting related. My employee indicated to me that there appeared to be several tax filings missing according to quick books.I called Making Cents to find out what was going on and hadn't received a call back after a few days. So I had my employee dig into it. They found that our 941s were not filed or paid since Q3 2017 to present. Also, the amounts that I was emailed for L&I and ESD were not all paid and the ones there did were different from the email. Again, I tried calling to get an explanation as to what was happening and was told by the front desk that I would receive a call back within a day or so and it would be a top priority. Sadly, after multiple attempts, I have not received a call back. Due to several weeks of no call backs, I have had to go to another accounting firm to help straighten things out. I wanted to give Making Cents a chance to explain and/or fix the situation, but I couldn't wait any longer.So, in short, the representative at Making Cents, didn't file or pay taxes and I am now trying to work with the federal government on a payment plan for nearly $12k in back taxes. During this whole time, I and my employee had to figure out the situation without getting a call back from Making Cents. If I received a call back, whether it be good or bad news, I most likely wouldn't be writing this post.I know I am the one "bad" mark on their rating as of making this post. I am sure they have clients that feel they receive great service and I am happy for them. Sadly, I didn't receive that kind of service. If you choose Making Cents, just be cautious and double check things and I hope your experience wasn't like mine
Feedback:
Wonderful experience! We had Kristi handle our taxes this year and we are very happy with everything. She was very prompt, professional, and was able to answer all our questions. We even had her amend 2 previous years because she helped us get more money back. Thank you for making this so easy! We will definitely be back next year!
Feedback:
Love Beth and the ladies at Making Cents. Always made to feel welcome and our taxes are done professionally and quickly.
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