Client Review on Long Term Financial Services

Feedback:

This place is HORRIBLE! The terribly overbook and we have been audited for the last 2 years due to faulty preparation. Documents that were submitted went missing, pages were missing from our filing causing my husband to have to redo the taxes in order to correct the issues. When we scheduled an appointment to resolve the matter we sat in the lobby for over 2.5 hours. Other patrons complained they'd been here for over 1.5 hours. A gentleman who had his appointment nearly an hour after ours, complained about his wait (after waiting 30 or so minutes) and they told him to come on back. Even though we were still sitting there. When we brought this to the managers attention, after we noticed him heading to the tax preparers office, they responded that it's not their policy to have someone leave once their appointment has started. We were outraged. I will NEVER return to this business. They are terribly unprofessional!