Long Term Financial Services
Client Reviews on Long Term Financial Services
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Avoid this place like the plaque! Having this place take care of my taxes was one of the worst decisions of my life. Once the father died all the knowledge, customer service, and attention to detail left.
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Don’t go! Customer service is terrible. Take your taxes somewhere else. You have been warned! I wish I had payed attention to previous customer reviews. Never again!
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The worst place to have your taxes prepared. DO NOT Go Here unless you want to be audited by the IRS and have to pay back thousands of dollars. Good luck trying to reach someone after they take your money and file errors on your tax forms.
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This place rocks. They've been in business since 1991! I've been a part of them growing! They've moved because they keep growing 3 Times! The Staff goes overboard, and beyond and above! They are the best Financial Family Ever!
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Ridiculous. DO NOT GET YOUR TAXES DONE HERE!! I waited 2 hours (with an appointment made and arriving 15 prior to my appt time) I was told to wait "just a few mins". After all that time waiting it only took a few mins to get my actual taxes prepared then on all my paperwork it says I am to pay $375... But I was told and only paid $350..... Seems like they are doing some type of scan with there business if you ask me. I was told not to worry about what it said on my paperwork. I did my taxes on April 14th, 2017 and I have yet to receive my MD tax return (now May 24th, 2017) when I called they said my return was "missed" and needed to be "reinstated" and to call back 2 days later when the person (Amira Langham) is in and able to do it, when I call back today I was told she did not come in today and will be in tomorrow. Very unprofessional. When telling family about this incident, one of them told me they did there taxes at this place years ago and was audited and had to pay back thousands of dollars. I am worried about the amount i received back (as it was more than I ever have) and know that this is probably because of fraudulent things they say to try to get increased returns. Definitely not worth the IRS coming after me for the money back.
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Long waiting times (I waited for more than 3 hours) and terrible customer service. They even hang a sign that says "sorry, yesterday was the last day for all complaints."
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The actual tax preparation process is acceptable. The follow up if you have questions, issues, or concerns is the absolute WORST!! For the amount you pay to get your taxes done the service should definitely be better. As long as you don't need any assistance after you've filed you should be good.
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This place is HORRIBLE! The terribly overbook and we have been audited for the last 2 years due to faulty preparation. Documents that were submitted went missing, pages were missing from our filing causing my husband to have to redo the taxes in order to correct the issues. When we scheduled an appointment to resolve the matter we sat in the lobby for over 2.5 hours. Other patrons complained they'd been here for over 1.5 hours. A gentleman who had his appointment nearly an hour after ours, complained about his wait (after waiting 30 or so minutes) and they told him to come on back. Even though we were still sitting there. When we brought this to the managers attention, after we noticed him heading to the tax preparers office, they responded that it's not their policy to have someone leave once their appointment has started. We were outraged. I will NEVER return to this business. They are terribly unprofessional!
Feedback:
I love this place .great service and get my check back quickly
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