Kabel Business Services
Client Reviews on Kabel Business Services
Feedback:
My employer just switched to Kabel for our flex benefit administration, and I have never been so frustrated or had to jump through so many hoops just to access my own money! Every service gets denied and I have to submit paperwork, then the account gets suspended. What an utter pain. Why in the world would I be buying a c-pap machine or paying for physical therapy if it weren't a justified medical expense?? Definitely forgoing the flex option next year if this continues. It's easier just to collect the dang receipts and write them off at tax time.
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The tax department failed to file some of the W2's and and W3's and have been less than helpful in our change over to another vendor.
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Extremely difficult to work with. Always ask for receipts for everything even after you’ve used the card there previously. Will suspend your account without any notice due to a receipt from a dentist office that they have paid for before. This company is a pain in the ass I’ve had other hsa cards and would love for my employer to go elsewhere. If you have a choice in using this company, don’t go with kabel.
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Terrible company to have an account with. Wish my employer never switched to them - nothing but headaches and bogus fees.
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If you are considering a service company for your employees, please look elsewhere. My employer has used this service for several years. The flex spending administration would be comical if it was not so frustrating to deal with. They demand receipts months after a charge. They request receipts and lose the submissions whether they are mailed or emailed -- demanding them again. (That has happened to us repeatedly and consistently.) They claim we have ignored requests for receipts when those requests were never sent (or never received by us). In a recent customer service call, the rep confidently insisted I did not understand the process -- when their online records DIRECTLY and BLATANTLY contradicted her over-the-phone claims. (Admittedly, a supervisor eventually corrected that problem and reallocated funds.) But these are computerized processes -- had I not called to complain, money from my account would just "accidentally" have been forfeited based on a programming "error." This organization is incredibly frustrating to deal with and (at best) appears consistently incompetent and (at worst) may be hedging on their accounting for their own benefit.
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A Kabel Business employee treated me as a lesser, spoke very arrogantly and hung up on me. I would not recommend this company.
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All Mighty Movers, Des Moines, IA, loves kabel business services. Everything in one spot and on point with our budget. Cant thank all the top notch employees, Angie and Donna, THANKS...😙
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Our company has used Kabel Services for more than seven years and has been very pleased with our experience. Their service is fast, personable and they have a tremendous amount of knowledge.
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They provide a great job taking care of our payroll services
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Always responsive to the time frame I need for payroll - great job handling special circumstances.
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