Client Review on Joint Base Elmendorf-Richardson Hospital

Feedback:

First, I called to make an appointment with my PCM because I’m having issues with my vision with one of my eyes, and I have other stuff going on. The lady on the phone told me to go to the ER first since my eye was giving me blurry vision. I went to the ER like they said, and waited for almost 2 hours in a room where no one came to check in (besides vitals). I asked twice how much longer it will be but all they said is “We only have one doctor.”I know I wasn’t the only patient, however, no one had the decency to let me know it was going to be a long wait. I was sitting in a room for two hours making up scenarios as to why they wouldn’t come see me. “Oh they might be short staffed,” but no, all the other rooms around me had traffic going in and out for the past two hours but no one could come to check in?Service couldn’t had been worst!