Client Review on Johnson Health Tech North Amrc

Feedback:

Summary: nice product, misleading shipping & delivery info, HORRIBLE customer service.Dec 21: Placed my order. No indication of any backlog.Jan 7: called and they said it was on back order. Funny they did not mention this when taking the money.Jan 14: Paid $1,500 three weeks ago. Zero communication from them. Called them a week ago and they said they would contact me this week. Well the week is up and no contact. Now whenever I call their computer system hangs up on me.Jan 18: Had a friend call for me. They were told that I’d hear from shipper by Jan 25th.Jan 25th, late afternoon: heard the order will arrive on the 28th. Keep in mjnd that their website claims they will coordinate the day & time of delivery with you. I was given zero choice and was told they could NOT even say what time of day the order would arrive.Jan 28th 5pm: order finally arrived. 360 pound box that can only be left outside steps into the house. Just FYI for anyone with steps. Do NOT believe the info on Johnson/Horizon website that claims they will move your delivery to the room of your choice.