Client Review on Johnson Health Tech North Amrc

Feedback:

My treadmill was squeaking. I called Johnson Health Tech for support and spoke with Kayla. She said the elastomers would fix the issue, and if I didn't need them, I could "always return them." The treadmill technicians came on Wed July 17, 2019, and said I didn't need them, just some lubrication and some other routine maintenance.I called Johnson Health Tech to coordinate the return that same day, but they claimed that I was outside of their 30-day return window. Kayla never mentioned this before I gave her my credit card number to complete the order over the phone. She said: "you could always return them." Then the Rep lied and said the return policy was in an email and on the packaging. I never received an email from Johnson Health Tech just the charge on my credit card. He then said it's referenced on the shipping box, and it is not. I've taken photos as proof. He also lied and said I received the package on June the 6th which is not true. The 6th of June is the date I placed the order. The package arrived 1 to 3 weeks later, and I may still be within their 30-day window!!!Had to send the package back myself and initiate a chargeback with my credit card company... What a waste of time.