Client Review on Title Transfers, Multiple insurance Carriers

Feedback:

Kevin and Bill were helpful beyond reproach. We were greeted upon arrival, everyone was polite, cheerful, and quick with a joke. The whole process took less than 10 minutes. Great experience and will be back for every need, including reissuing vanity plates and regular plates for all our cars. Full review/story below.I was purchasing a BMW Z4 M and needed a place for the title work. Normally I would go to AAA, however they require you to be there before 4:30. The seller suggested this place and I’m glad he did. I wanted to use my old plate from my previous BMW, however it was old and faded and I did not want to put it on car in that faded condition. When I asked AAA about issuing a replacement plate, they said I had to file some paperwork, have a state trooper come to AAA and verify that they could not read it within 30 feet. Rather than than fill out paper work and waste police time, I convinced my father to let me have one of his old plates from one of his past Porsche’s. After filing out all the title work and putting the car in my name, they were able to transfer my father’s plate to my name and everything was set. The seller forgot the second key and went home to get it. In that time, we chatted with Kevin and Bill about the car, AAA and how we have various vanity plates, and regular plates that are faded that we would like to get re-issued, but do you don’t want to jump through all the hoops that are required. (OCD: the reason I took one of my fathers good plates that was not faded, and was in pristine condition.) They both let us that we have been provided misinformation from AAA. They then spent further time with us and explained the actual steps that are required to re-issue a new plates, for both vanity and regular, and the fees and cost associated with it and answered every question we had. We ended spending an extra 20-30 minutes talking with them and asking questions. At no point did my father or I feel that they felt annoyed with all our questions or us taking their time. We were completely misinformed about the process by AAA. Kevin, Bill, and everyone at Jack Rabbit are experts in anything related to auto tags and services. Its like that saying, You don't ask fish how to catch fish . You ask a fisherman.