Client Review on iLIFE Financial Management Services

Feedback:

As a business that provides travel opportunities to adults with disabilities I occasionally am asked by guardians or case workers to submit an invoice to IRIS/iLIFE for payment of a trip. It is on rare occasion that monies are promptly received following my request. If the invoice or payment request received by IRIS is incorrect in any way, it is simply "set aside". There is consistently NO FOLLOW-UP with me/the provider to let me know what changes need to be made on an invoice for payment to be issued. I am repeatedly dissatisfied with he customer service in the claims department.