Client Review on Hooks & Associates

Feedback:

Worst tax experience ever! Very uninformative and unprofessional. I didnt receive an email of acceptance until two weeks after filing. No one notified me of my taxes being rejected 3 times...and then they took it upon themselves to mail my return without my consent, adding an additional 6 to 8 weeks to the process. When I called to question the rejections, Mona the administrator seemed to have an unpleasant attitude as if I was bothering her. I was told I was rejected due to my son's social security number which was odd because I never had any issues with the years prior. This immediately made me go back to read the fine print of the paperwork in detail. I then noticed a flaw in my son's name, which they swore wasn't the issue. Also, they checked the wrong account type of my direct deposit and made up my occupation as "oilfield" when I clearly made them aware of me being a contractor for the U.S Army in Afghanistan. Now I know the latter won't effect my refund, but you have to admit still pretty unprofessional in my opinion. What happened to confirmation before submission? Giving them one star is being too generous.