Home Instead Senior Care - West Norfolk
Client Review on Home Instead Senior Care - West Norfolk
Feedback:
My elderly mum has dementia which was diagnosed after the loss of her partner 18 months ago. Mum otherwise is physically healthy but it became clear that she needs help with everyday activities and companionship as she is very lonely at times. Myself and my brothers live a long way and dementia means it is not possible to move her closer as change makes her more confused and anxious. I am keen for her to stay in own home for as long as she can, being able to see some friends at clubs she goes to.I contacted Tom and he came round,carried out an assessment and a programme for carers to support mum was set up. That was 1 year ago.Mum has a small group of carers who have been gradually introduced, providing companionship and helping mum with shopping, making sure she is eating, helping her with light houseworkand taking her to all health appointments.I have had regular reviews with senior staff to review the care provided. I feel able to contact the team and they let me know of any concerns.I have spoken to the carers on the phone at the time of their visit if I need help with something .They are all friendly and very caringThere is a comprehensive care folder with a care log of the care provided. I ask Mum to read out what has been written over the phone so we can talk about her day as she often cannot remember. Administration has been easy to set up .Mum and I both get a schedule for the carers who will be coming the week before.For me the service they provide reassures me that mum is cared for but still able to live independently in her own home. To everyone in the Home Instead Senior CareTeam. Thank you for the excellent service,
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