Home Instead Senior Care - West Norfolk
Client Review on Home Instead Senior Care - West Norfolk
Feedback:
This company started out ok then we started to have problems, some of them quite serious. In the time we were with them we have had urine bottles left in the bedroom after emptying a catheter. We had FULL bed pans left under the bed, Careline pendant not left with the patient and the mot serious, the key left in the outside of the front door and the key safe still coded leaving the house un-secure. When we complained about all this things started to be more difficult. They then wanted to change the times we had had for more than 4 months and when we said we didn't want to and couldn't do it we were told by two members of their staff we had no choice and if we didn't change we would get 7 days notice and they would leave us. This was from the manager and scheduler. Not at all professional. This is the most expensive care company in town at £22 an hour, their service in our opinion in not worth that. The attitude of the manager certainly leaves a lot to be desired. However she does come over very nice when you first meet her but don't complain or her true nature will out. Needless to say We have now changed our carers, and we are much happier. Make up your own mind but beware.
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