Client Review on Head Start Tax Services

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Our first time using this company through a referral my husband and I were over charged $1300 for getting 2 years of taxes done and it was not filed correctly. We have been having problems for over 2 years since 2016 concerning these taxes that had been done by this company and can't get in contact with the owner Franki Knox to get the matter resolved. I have left numerous messages and called consistently and could not get in contact with the owner. We have been given the run around for 2 years and told by workers of this company that the matter has been taken care of but it has not. I am now having to ammend these taxes that I paid $1300 for to correct something that should have been fixed 2 years ago. I am so disappointed. Mr. Frankie later got back in contact with us and resolved our problem by refunding some of the funds we paid and fixed a portion of the tax issue.