Great Lakes Energy Cooperative
Client Reviews on Great Lakes Energy Cooperative
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My power was disconnected last week. After calling and speaking with an incompetent client services supervisor I was told there would be a $40 reconnect fee and a $100 deposit. All because my bank account was hacked and I was waiting for my new debit card from my Detroit based bank to arrive to my up north address. The most frustrating part was I received an email on August 14 saying my bill was due on September 3. And my power was shut off on August 29. After receiving a call back from the VP of Customer Service on August 30 and her admitting to the email saying the bill was not due till September 3 she offered to waive the $100 deposit, but said she sill had to charge the $40 reconnect fee. Am I confused or what.....how does a company take advantage of 'member owners' like this? I'm willing to offer my consulting services in client satisfaction free of charge to this non profit organization. Remember this FAWTSY: Find A Way To Say Yes. Its the golden rule in customer service.
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GLE is by far the best electric company we’ve ever had. When the tornado hit August 2018 & we lost power GLE stopped by to check on us & had our power restored in no time.
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With the continued clearing of the lines over the years I feel our service during the storms has greatly improved.
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We have had no issues with electricity with this company. Although we had the input of electricity measured coming into our house. It varied greatly even in a short period of time. Our power might blink out and our neighbors not. Doesn't seem to bother our everyday activities.
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Going back and charging a pizzeria $19,000 for a mistake you made is unacceptable.
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Outstanding company that truly cares about their customers. Their service and customer service is second to none. 100% satisfied as a customer of this company.
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Great service, outages are rare and if they do occur, very short in duration. Enjoy the newsletter, many good tips on saving energy
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GLE has been our electric service for many yrs. They keep trees trimmed away from electric lines to help prevent problems with trees falling on lines & causing outages. We have had very few outages over the yrs. When there is an outage & we call to report it, customer service has been very good in letting us know approx. how long service will be down. The date given for restoration of service is pretty accurate & we are notified when service is restored.
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Automated paying is not good. Too much key punching. Would really like to talk to a real person.
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I learned a lot at the luncheon. I signed up for Truestream, I hope they get it in Barry County soon. I recently bought property up north and GLE was awesome with the transfer of the electric service.
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