Client Review on FirstPoint

Feedback:

My ex ended up in intensive care a few years ago, and when the bills came in from the hospital, they were astronomical. The HOSPITAL billing department told us that the payments we could afford were too small and to let them go to collections, where they could work with us on smaller payments. Every single representative I have talked to from FirstPoint has been beyond rude. One even insulted me, calling me dishonorable among other things for not paying my bills when I was calling specifically to set up a payment plan. The supervisor never picks up the phone and doesn't return messages. We make our payment every month as agreed, and still they report it against our credit rating and continue to call and harass us. I have had to work with four different collections companies because of this hospital visit, and this is the only one that has been so horrible; the rest have been very pleasant to work with and don't hurt our credit while we're paying them. Awful, awful, awful company!