Client Review on Falcon Vision, LLC

Feedback:

You said "don't hold back," so here it is. I made my reservation seven weeks in advance and requested a room that was quiet and on the ground level...my building was being fumigated and I had a lot of stuff to carry in (heavy items, plants, etc.). I even called several days prior to check-in and again confirmed that I would get a ground-level room. However, when I arrived I was told that there were none available. What?? How does this happen? I was extremely upset and disappointed. The girl at the desk said there was nothing she could do, and even made the comment that I could go elsewhere. Really? Is that the best service you could offer? You had my reservation weeks in advance. I called several days prior to confirm and I was assured that I'd get a room on the ground floor. The girl at the desk suggested room 209. She said at least it would be quiet. Wrong again! Some of your workers park their trucks just below that room and one morning at 6:00 a.m. a worker started up his truck and sat there running it for 15-20 minutes. It woke me up and I couldn't get back to sleep.You had plenty of time to get it right yet you screwed up anyway. I worked in customer service for more than a decade and would never have treated a customer the way I was treated at your motel. I'm still dumbfounded by the way my reservation was handled. Also, why don't you provide kleenex in your rooms? It's a small thing but important to your women guests. And a clock! Believe it or not, not everyone has smart phones and not everyone is addicted to using their cell phones for everything. Come on! Can't you do better?