Client Reviews on EBPA
Feedback:
Extremely poor customer service. Is a provider for my employer. They are very dismissive and are looking for you to not get your money. They are almost impossible to get a hold of and you can expect very little help. I used them for my daughters braces and they put a block on the rest of my balance because they said the IRS wants to make sure it was not for cosmetic reasons. I will need to wait for 72 hours to get it off after I provide a mailed copy of the receipt of payment. They said I did not update my information to my new mailing address and they had mailed me a request. AVOID
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horrible customer service I do not recommend this company for employees make it almost impossible to use your own money for very legitimate and covered expenses
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Poor customer service . Not helpful .
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Poor company. Sent me a notice with a date saying I could use FSA through. When they didn't honor it, they said oh that's a separate date and did not acknowledge how misleading their original notice was. Completely incompetent.
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Extremely poor customer service. Will not acknowledge their own mistakes. While the IRS has specific laws that make us all jump through silly loopholes, these folks do not communicate clearly, their website often does not work, and when they make errors as a provider they take zero responsibility. Would NOT recommend. I am considering NOT using the program and paying more taxes so as not to deal with them in the future.
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Should look into a class action lawsuit on the grounds they hold employees flex spending money for literally years until they let you know they are still holding it and then take over 4 months to cut the check and send to you. Who gets all the interest on your money, well it sure isn't you. I know because they pulled this on me and I'm sure I'm not the only one out there. What agency regulates EBPA?
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Very frustrating to deal with if you need assistance. It's difficult to contact anyone by phone, and I can't even access my account on their website to find out my balance before submitting a claim.
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Has EXTREMELY poor service. Does not hold up to its contractual duties and uses excuses for ill advised employees. I do not recommend them or their services for your company's employees.
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