Eagle Resource Group, Inc.
Client Review on Eagle Resource Group, Inc.
Feedback:
Terrible. Were expecting a temp to fill in for an assistant on vacation which ran from the middle of one week to the middle of another week. Was told it was set with temp who had been to our office before, and, at the last minute, was told the temp was unavailable. Approximately, a day later was told that she could work one day, Thursday, had another assignment Friday thru Sunday, and I should ask her to fill in the following week. Temp never showed up on Thursday.When I called to complain, temp was contacted and then showed after 11am when our office opens at 8:30am. Temp said it was a communication problem with Eagle staffing. Temp took over 15 minutes to sign into the computer, as she kept entering the wrong password, as she rushed to get to our office. Assistant, who was on vacation, was called to verify password. Another assistant in the office had to enter the password, which was the same we had given the temp. Then, I asked temp if she would be able to work on Monday, and she said yes. We wasted time training her on a project for Monday. No one from Eagle called us to relate that temp had called them on Sunday to say she would not be coming on Monday, as her other assignment was extended. I was told an email was sent, but I was out of the office at a hearing and did not check my emails. My office was expecting her. I was told by, Ganesh Persaud, at Eagle that temps are irresponsible and what could I expect? Then, I was billed for her working 7 hours, when she worked less than 5 1/2 hours. The worst customer service I have ever had with a temporary agency.
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