Downey Tax Company
Client Reviews on Downey Tax Company
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Love Downey Tax Company. This was our second time doing our taxes with them. We see Priscilla. She is so kind and helpful! I started a business and didn't really know what to expect but she helped me through everything. Very much recommend Downey Tax Services
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I am very sad to have to write a negative review on a business that seems to have so much positive feedback. I decided to file my income tax return with this company based on their awesome reviews. Scheduling the appointment was fairly easy and fast, filing was also fairly easy Ámbar Espino did our income tax filing. We were missing some documents which I understand it’s on us. However they took days before even sending us a link to their portal to upload the documents. Once we received it we had issues with their portal and had to upload documents multiple times, it literally took us like 2 hours to upload simple documents. After submitting what we were missing we receive an email from Ámbar acknowledging that she received the documents but stating she would be out the office for a few days and therefore would not be able to submit our return until several days later. At this point my wife was just disappointed with the way the company is structured, if you have personal issues have someone else take over and submit the paperwork!!! I contacted their office and spoke to Daisy Alvarez a manager there I believe. She provided good customer service apologizing and letting me know she could submit my return. At this point I appreciated how she handled the situation and expressed my gratitude to her.Today I received a letter from the IRS stating the rejected my direct deposit due to the fact that they cannot deposit more than two refunds into the same bank account. This is new to me, I have never had any issue before.I assumed, well Downey tax company are the pros let me give them a call. I called,the guy that answers the phone is very professional yet very RUDE!. Yes it is possible to be both, he is the perfect example.I spoke to Daisy Alvarez again and her response to my issue was “I do not know, I have never heard of this before” at that point I decided to call the IRS myself and figure this out. My advice to you is DO NOT BELIEVE ALL THE POSITIVE REVIEWS... she offered to contact the IRS and try to find out but at this point I’m ready to steer away from this company. If you still decide to file your income tax with them, may the force be with you, because if anything happens THEY DO NOT KNOW.
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I've been coming here for years because I know I'm in good hands. The service is impeccable and I recommend Downey Tax Company to all my friends, family and anyone who wants a hassle free tax day.
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I almost did not file my taxes this year, but I decided to contact Downey Tax Company and ended up getting a tax return of $2,000. I called the owner of Downey Tax Company and ask him for his advice on whether or not I should file my taxes this year. The owner was an extremely nice guy and he encouraged me to file my taxes even though I felt that it was a waste of time. I sent him all of my information and within 30 minutes he told me that I would be getting a tax return of 2k! I had a great experience at Downey Tax Company and the customer service was phenomenal. All of the staff at Downey Tax Company are extremely professional and have a way of making the customer feel important. Awesome company. Thanks DTC!
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I FINALLY found a place where they know about taxes! Maggie was so profesional and was able to get me a great refund! I felt comfortable with them as all of them where great! Finally a team that knows about the IRS! You guys rock! Ill be coming every year!
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I have been going to Liz for 6 years now and would never think of going anywhere else.The first year she reviewed our prior taxes done by someone else... it was a pleasant surprise to know that she was able to get us more money coming for those prior years filed. Liz is always professional and friendly and her team and herself are available year around to answer any questions. I have since recommended several family and friends and they now too have become loyal clients of Downey Tax Company.BIG thank you to Liz and her team!
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this was my second year going to DTC. and Liz and her team very efficient... Love the way your treated since the day you make your appointment... thanx DTC team.till next year!!ps: recommend doing your appointment on time Liz could get very busy lol
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Been going to see Liz for 6 years now, since before she went out on her own. She is kind, thorough and efficient. So happy to have a tax pro that we can trust!!
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