Client Review on Dow TaxAccounting

Feedback:

We started to use them after deciding we didn't want to file ourselves we just wanted it done. First year sent well. Second year they told us about a payment plan with the IRS, we agreed to use what they suggested being under the impression they'd set it up for us(they didn't mention otherwise even after asking if there was anything else we needed to do. They said just e-sign and we will take care of the rest) long story short got a failure to pay letter turns out the payment stubs Dow gave us were vouchers to pay the next years taxes. After asking for help they told us to call it's to straighten things out. Paying 200 we were assuming they would have our back. Save your money and headache and file yourself. Like they say if you want it done right do it yourself. Very disipointed with their communication and services (or lack of services, better put)