Client Review on Counsyl, Inc.

Feedback:

I am pregnant and I had a routine visit at my OBGYN. The doctor's office drew blood for routine testing. My doctor's office sent my blood sample to a Counsyl without my knowledge of them being an out of network provider and with ZERO knowledge of there being any charges for the routine testing. After a month or so I received a bill for $350 from a company called Counsyl. When I inquired about the charges they advised me that they were for genetic testing services for a blood test sent by my doctor. I advised the Counsyl representative that we were never made aware of the charges prior to the testing and we would have never consented to the testing (which we now have found out is not routine but elective). The Counsyl representative told us that they send out an email and text message about the charges. I advised the rep that I never received an email or text and we never responded with authorization to run the test. The rep told me that they just assume we got it and do not wait for a consent response acknowledging the charges. This is a sham and I am not liable for charges I was not made aware of. It is like charging someone to exit a building without fist telling them there is an exit charge when entering. Flat out wrong. We will not pay them and I would like Counsyl to clear our balance and send confirmation that we owe them nothing.