Client Review on Cooper Tire & Rubber Company

Feedback:

Showed up to the gate to check-in, I was then informed I had to call a number to check-in once I was off the property. Called-in and was hung up on twice because they couldn’t understand me because there were a ton of people in the background on their end. Then I’m told to call back in a few minutes because they are too busy to deal with my call. Call back 10 mins later and I’m told I have to drop my trailer, when I’m a live unload. I tried explaining to them I can’t drop the trailer and I’m a live unload, they inform me that’s the only way they will accept my load. Had to call the broker to get this gagglef••• straightened out. I won’t be coming back to this facility.