Client Review on Concierge Tax Svc, LLC

Feedback:

This used to be a great office when they were in downtown Shelton. Now that they moved to the corporate towers, they've gotten too big too fast and sadly, the owner cannot even handle it and had to take a vacation when tax season was over due to health issues. We always took our taxes to him and were pleased. Our measly $350 payment each year isn't enough for them anymore now that they have big accounts they take on. I get it, it's a business and he's all about the money. But the service we received this year was poor and they didn't follow up on 2 questions we had, didn't finish what we asked them to do, didn't return our phone calls, and we ended up asking for our files back. Doesn't matter that they asked us to find another accountant because we planned on this being our last interaction with them anyway. If you are an individual who wants their taxes done, I'd go somewhere else. They definitely cater to the big guys.