Client Review on Coldwell Banker Commercial

Feedback:

The management was very helpful initially when we were about to put an offer. Unfortunately, the management does not respond to our inquiry when we were unhappy and has issue with our broker, Jonathan Castro. They simply ignored our emails. I believe that in service industry, you are judged based on your response when things goes wrong. Unfortunately, Coldwell Banker Bain of Mercer Island fails to do that.EDIT: I was not unhappy that we were not able to close. I am unhappy with the way your broker treat us and when I complained to management, the management does NOT respond to our inquiry. Two simple examples: 1. We asked for front load washer and dryer. The seller contacted us ask us to acknowledge white color W&D. We request Jonathan to ask the seller if they are willing to change W&D to stainless color. He said "you request for front loaded one, seller already provide one" instead of trying to ask the seller. 2. We had a complicated financing. We were working with seller's preferred lender (Jay) who told us that he requested to extend the non-refundable EM period for us and the seller has agreed verbally. So when I ask Jonathan to draft the paperwork for us to have the paper trail, he said "I don't know that Jay is my client too." This is our request to have paperwork, Jay could care less. Regardless of the scenario, "I don't know Jay is my client too" is NOT an acceptable response.Matter of fact, I wrote TWO emails to the management of my dissatisfaction with his service. Can you tell me why management never even respond to my email? Why does the management choose to respond to review and not to my initial complaint?