Coldwell Banker Commercial
Client Reviews on Coldwell Banker Commercial
Feedback:
The management was very helpful initially when we were about to put an offer. Unfortunately, the management does not respond to our inquiry when we were unhappy and has issue with our broker, Jonathan Castro. They simply ignored our emails. I believe that in service industry, you are judged based on your response when things goes wrong. Unfortunately, Coldwell Banker Bain of Mercer Island fails to do that.EDIT: I was not unhappy that we were not able to close. I am unhappy with the way your broker treat us and when I complained to management, the management does NOT respond to our inquiry. Two simple examples: 1. We asked for front load washer and dryer. The seller contacted us ask us to acknowledge white color W&D. We request Jonathan to ask the seller if they are willing to change W&D to stainless color. He said "you request for front loaded one, seller already provide one" instead of trying to ask the seller. 2. We had a complicated financing. We were working with seller's preferred lender (Jay) who told us that he requested to extend the non-refundable EM period for us and the seller has agreed verbally. So when I ask Jonathan to draft the paperwork for us to have the paper trail, he said "I don't know that Jay is my client too." This is our request to have paperwork, Jay could care less. Regardless of the scenario, "I don't know Jay is my client too" is NOT an acceptable response.Matter of fact, I wrote TWO emails to the management of my dissatisfaction with his service. Can you tell me why management never even respond to my email? Why does the management choose to respond to review and not to my initial complaint?
Feedback:
Sarah Ford is an exceptional business woman and realtor. She was so knowledgeable about the process, the various areas we were considering (even including the current changes in zoning, potential risks for housing/view changes etc.) and local resources for inspections. Her tradecraft enabled us to execute a strategic and well educated search, in a highly competitive market. Even now, we're working with very reliable contractors and service teams that, without any prompting, mention how great Sara is to work with--having this type of network and set of credible introductions is invaluable when purchasing and then renovating a home!
Feedback:
We were VERY impressed with our realtor Pam Richmond. She was professional, competent, thorough, detailed-oriented, considerate, and took care of us every step of the way during our home-buying process. We couldn't recommend Pam enough. She made purchasing our home an easier experience. She took the time to explain every step to us without ever talking down to us, only educating us so we felt comfortable with all our decisions. She took the time to check in with us numerous times AFTER the home purchase, after I think her job was completely done, but she is so great she kept looking in on us anyway! We think Pam is the greatest realtor and we think Coldwell Banker should give her a large promotion and a large raise!
Feedback:
Cathy Humphries is amazing! She is service-oriented, and she always put me and my family first when looking for homes. Her years of experience in the industry were apparent when she negotiated with firm resolve on our behalf, and ultimately got us our dream home in a very competitive market. She operates with honesty, integrity and kindness. I highly recommend her for anyone looking to sell or buy a home.
Feedback:
Lauree was the best agent I could have asked for. She helped me learn a lot about the process, and ultimately sell my condo. She is super great and easy to work with. I would strongly recommend her to other people!
Feedback:
I purchased my first home with the help of Jeffrey and Chase Costello, and the whole experience was pretty good. They helped me find the place and get the mortgage, and followed through the whole process. Jeffrey was always on time, and always ready to answer my questions. I would recommend Costello & Costello to others, and would use their services again in future.
Feedback:
I was very happy with Coldwell Banker Bain's broker, Tom O'Connell . He was very professional and aware of the land values in the area. He was very good at keeping me in the loop. He was always on time for all of our appointments. He was very knowledgeable and answered any question I might have. I would have Tom represent me again if the need arose.
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