Client Review on Castlebranch, Inc.

Feedback:

We are mandated to use this program for school and it is just garbage! Not only did I have to pay $35.00 just to upload my personal information to the site (literally it just stores my documents-it does not help retrieve any information), but they also have horrible customer service. I called, because their site is NOT user friendly and I couldn't locate a form. It took me awhile to even get to the area I needed help in-way too many buttons pressed and time spend listening to an automated system and when I did get to where I wanted-of course there were high call volumes.