Client Review on BURLINGTON BUSINESS SERVICES

Feedback:

We went to Jennifer Hodder to have our taxes prepared for $130 in February. She incorrectly prepared our refund, resulting in a $2,000 shortage of refund (found when we had our taxes redone) and incorrect spelling of a dependent's name. We were notified the following day that it would have to be paper filed because the SSNs of two dependents had already been used in their mother's filing and Ms. Hodder required additional signatures which she emailed. We signed and emailed these documents to her within the hour. Three weeks later, we received a phone call from her office, asking what we wanted done about our taxes, which they had STILL not filed, claiming to have not received the signatures. At this time, we informed them that we would handle our taxes ourselves, as their service had been sloppy and unprofessional and would require a refund from them for the service they failed to completely provide. Upon calling back to obtain said refund, we were told that "since services were rendered, she is not offering a refund". Services were, in fact, NOT completed and she is now withholding our money despite not completing the services that were promised (i.e. filing our taxes)! A BBB complaint has been filed and we will be taking legal action against Ms. Hodder for her tax preparation fraud.