Client Review on Brookdale Richmond Heights

Feedback:

My aunt lived here for three years, and a friend of hers is still there after FIVE years....plus another friend of mine had her mother in the dementia unit. A younger friend was in the rehab section after a broken leg. So I know this facility very, very well.It is atrociously run and grossly mismanaged by INCOMPETENTS. The food is inedible. The building my aunt resided in -- Cottage #4 -- was overrun with bedbugs from 2014 through 2015, which the management HID from family and threatened staff NOT TO TELL family about. It looks fine, and they will tour you through the REHAB building (#3) which is nicer, and has better food (by their own admission, "because Medicare pays more than private pay"). They will give you a tour meal THERE, but the food in Assisted Living/Dementia Care is vastly inferior steam table slop, and they run out of things, and do not have what is on the MENUS most of the time. Good luck trying to get your loved one coffee...soda...ice cream...even yogurt.They have ONE minibus for roughly 120 residents, meaning they PROMISE to take residents to doctor/dentist appointments, and on weekly trips to stores, shopping, restaurants, but this is a LIE. My aunt once went for 4 months without a single outing, because "the bus wasn't working". My friend in "Clarebridge Crossing" (a locked-down dementia unit in Bldg #5) has never left the building even one time, except to see her eye doctor -- in six months.If you complain...nice young women staffers will nod sympathetically and make promises -- or falsely claim stuff is being done to fix problems -- and nothing is ever fixed.At first I wondered if the problems with my relative were unique -- or I was just crabby -- but since I NOW know several people who have been there, with different diagnoses, in rehab -- Assisted Living -- AND dementia care -- and all have the SAME STORIES of inedible food, broken promises, unclean conditions, short-staffing, lack of follow up on medical care, etc....it isn't just me, folks. It's BROOKDALE. Please do not send your loved one to this place. My greatest fear is that I end up here myself in old age.