Brookdale Fort Myers Cypress Lake
Client Reviews on Brookdale Fort Myers Cypress Lake
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Great. Resort. Isn't.
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I toured this Brookdale on a few occasions when I worked for a competitor. I also worked a lot with Brookdale in my home state of MN bringing in much ancillary services to the residents and staff. Here I am years later working at Brookdale! What a great move! I love our residents, I love to help people on their next journey, and I love this building/longevity of staff/pool!!!!!!
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My Dad moved into Brookdale Cypress Lake a little over a year ago after my mom passed away. He is in the assisted living program there and requires little assistance. After a few snafus getting him settled with meds etc, our experience has been a positive one. The staff truly seems to care and they all know him by name. He has made some friends and we are trying to get him more involved, but overall, he's happy. The facility is clean and the atmosphere is happy and positive. I would like to see communication improve a bit, but other than that, we have had a good experience.
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The staff in the "memory-care" wing is incredible! God bless you all! You are amazing people to be able to care for my mother-in-law and others the way that you do. Thank you so much!
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Horrible living conditions for seniors. Care is deplorable for assisted living residents. We had to hire an outside cleaning company for my parent's apartment because when the staff was done cleaning, your feet would get stuck to the kitchen floor. Laundry (an "included" service, was brought back to the apartment in plastic bags, sometimes still wet, and dumped into the closets. They've left my mother sitting on the toilet for 45 minutes (found this out from an outside PT company) and 2 nights ago, she called me asking if I could call the front desk as she had been sliding out of her recliner and pressing her call button for the past 45 minutes with no response and was now almost on the floor. The list goes on and on :-(
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I have an elderly neighbor whom is now a resident there. She has changed into a person I barely know! She has gone from an isolated, sad person into a very happy, social person and is very involved with the other residents. The facilities are clean and the staff is very loving and seem to enjoy what they do. After seeing her, I left in tears of happiness just knowing that she is in great hands, making friends and eating so well. She absolutely adores the food there and anxiously awaits for mealtime! That just astonishes me as she went into assisted living due to her serious loss of weight and weakness from not eating. Kudos to the staff at Brookdale! And, most importantly, she is allowed to have her beloved kitty there with her!
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Great place! My father loved his time living there and really felt like he was home. Staff was attentive and made my dad feel like family. Nothing else I could ask for
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This place is only for those who have mobility! Do not waste your time or money thinking your loved one will get real care. The are very short staffed and nursing ability is limited. Especially after 6pm! They sell you on levels of care...don't believe it. If your love one needs oxygen care, they never check the tanks. The aids are simply that aids. They are not allowed to do any real care. The med tech's don't have a clue about the medicine they are giving and most of the time don't wait around long enough to make sure the medicine is swallowed. It's common to find pills on the floor. The call buttons don't work most of the time....no one ever checks the batteries. THERE ARE ANTS EVERYWHERE in the resident's apartments. If you don't visit this place daily to stay on top of everything you can expect they won't do their job. Housekeeping is a joke...beds never made, laundry never put away just piled on the bed. My loved one suffered a fall at this place and died as a result.Beware --- They charge a lot for very little care.
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