Client Review on Bottner & Skillman Attorneys

Feedback:

My husband and I had an initial consult via phone call this afternoon. We paid $250 and we had a good conversation with Mr Bottner; however, we were scheduled for 2pm and as it turned out, Mr Botner also had a 3pm appt. Because we were short on time, Mr Bottner said he would have his staff send a contract and we could put him on retainer at that point. My husband received a call shortly after from a staff member who asked him if he would be paying the entire $2500 today to which he asked what other options were available. His question seemed to offend the staff member who told him that his options were whatever Mr Bottner had explained to him. My husband stated that Mr. Bottner had not had time to go over things, so the staff member gave him the option of paying half today and making monthly payments for the rest. My husband asked a few questions such as would there be interest on the payments if he went with that option and how may payments/how much for each payment. The answer to every question was "I don't know". Suddenly the staff member hung up. When my husband called back, the staff member said his only option other than paying in full today was to pay half now and half in two weeks. She also said she could not send him anything paperwork/contract wise until he paid half today, and that she was busy and Mr Bottner should have explained this to him. My husband reminded her that Mr. Bottner had not had time at which point the staff member began raising her voice to the point that my husband held the phone away from his ear. He told the staff member to let Mr Bottner know that He wasn't able to agree to terms without knowing said terms and that he wasn't able to give his business to someone who allowed him as a client to be treated in such a way. If Mr Bottner reads this and your calls are recorded, I'm begging you to listen to the phone call. We understand that no one wants to be working on a Friday afternoon, or that maybe the staff member was having a bad day, but we are shocked at not only the fact that the staff does not know any answers but also that we could be treated so horribly by someone we were choosing to rely on.