Client Review on Battle Creek Mutual Insurance Company

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Wish there was an option for 0 stars. I don’t normally do this, but wow!!! Does not work for the customer, very rude and unprofessional. Actually had an adjuster call Me tonight to tell me to stop calling claims contact to discuss anything that they will only talk to my plumber, but plumber asking me to call them as they have left 8 messages for weeks and no return calls. I wanted to understand my policy and denial as it was all terminology confusion and they know it. Wanted to know why he the adjuster did not come out to meet plumber to avoid the communication/terminology issues. The response was very rude!!!!When I stated I was a paying customer and should have a better client experience, I was told you know your option. Basically stating go find another company. Wow! The insurance game is being played. We take your money and you get nothing.