Client Review on Bank of America

Feedback:

Opened up new account in additional to my other 2 accounts which I have had for over 5 years. While I was there asked about replacing my damaged debit card due to normal wear and tear. Was told by young lady helping me there was a charge but fee could be waived. The young lady helping me was very nice. Couple days later there was charge on my account for new debit card. I called and spoke with someone and was told come in and manager can and has to waive it. So I come in and was told by manager so.ething totally different. With me being loyal customer with now 3 active accounts was very disappointed they cod not help me and waive fee...