Client Review on ADP San Diego

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I rarely write bad reviews, because I was told if you don't have something nice to say, then don't say anything, well my level of disgust with ADP superseded my belief and the "world" needs to know just how TERRIBLE ADP customer service and account Reps are. We have implemented ADP about 3 months ago and still encountering the same issues, with new problems occurring just about every payroll. I have reached out to the account Rep manager, which it took about a month before he even got back to me and even then he did absolutely nothing to fixed the errors. I requested for a new account Rep and was lied to; I was told we were assigned a new account rep, but yet the old account rep (the one that is making so many errors) continue to work on our account (at his leisure)! I wish I would have researched in detail on this company before choosing to utilize them as our payroll provider. I have emailed the Senior District Manager and the Sales Rep and heard nothing back from them. It's clear ADP don't care about their customers, only when they are potential customers. My actual rating is negative 5 starts!! ADP MUST TO DO BETTER!!!