Client Review on ADP Independence

Feedback:

THE absolute WORST company to work with. I have used it in several jobs some where I had very restricted access and some where I had almost full access to the system. Customer Service is a joke! Most often used phrase "Let me escalate that for you"....A few weeks later "Oh no one took care of this for you, let me escalate that again for you". More recently we experienced a printing error on our live checks and want to say I couldn't believe that ADP doesn't have a process to ensure that this type of thing wouldn't happen but with everything I experienced with them just another thing they drop the ball on. They told us it only affected 7 employees and we are well over 7 employees at the moment. They are great for spinning every error you experience in their favor aka you caused it so they don't have to eat the cost of said error. If you are working with a PEO many of them use ADP is as well be sure to ask. TOTAL NIGHTMARE OF A COMPANY!