Client Review on Witmer Wood Tax Svc.

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I was referred to Witmer Wood by my parents who have been with the company for over 15 years before it was taken over by another CPA. My experience was terrible to say the least. I payed over $700 upfront but my return was not completed by the by the 4/15 deadline even though I handed everything in a month prior. I was told that an extension would be filed (which it was thankfully) and that I would hear back from Witmer Wood by the beginning of May. I heard nothing from them and so I contacted them every 2-3 weeks asking for an update or appointment and was told every time "Juile, will contact you within 2 weeks" and every time two weeks would come and go and I would hear nothing from them. It is now July and I have resorted to threatening legal action if someone doesn't at the very least get back to me and respond with an honest answer about when I can expect my return. I made one final call and was told by Julie, the CPA there, that they would not be able to complete my return and would issue me a refund. I am amazed at the lack of professional nature of this experience. I would strongly recommend not using their services.