Wells Fargo & Company
Client Review on Wells Fargo & Company
Feedback:
While fees are slightly less than competitors like ADP for most users, customer service is cumbersome and un-responsive if you have an issue outside of narrow parameters. Mine is that I had to let an employee go who had access to the online platform. I own the company, but 2 months later Wells has yet to verify my identity thus I have not been able to access any reports or report payroll online. Frustrating experience! More frustrating for my employees that I have to manually hand write pay checks while I figure out how to re-access their system.
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