Valley Telephone Cooperative, Inc
Client Reviews on Valley Telephone Cooperative, Inc
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Not getting the speed we paid for.
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bad experience with this company. not getting the speeds that was paid for and vtx1 will deliberately speed throttle your service.
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Absolutely the worst internet provider and the only one available to where I live, Don’t get me wrong it runs fine when it’s actually working, 50% of the time I’m struggling to even get connected, and Iv had this service for years now, when will things change?
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The only internet service provider available in my area. ♂️
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Not bad for it being satellite. After a really windy day you do have to call tech support if not you'll be stuck with slow internet, but thats just how satellite works. It works perfectly fine & has good service when the dish is calibrated
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Worst company that I have had dealings with. Service is extremely poor, they take forever to address a problem but expect for you to continue to pay the bill even when you are without service. They don't even pickup after themselves. They left cut cables on the roof. Their customer service is even worse. They talk to you like they are the only internet provider in the world and you are beneath them.
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ABSOLUTE WORST INTERNET AND MOST EXPENSIVE BASIC CABLE I'VE EVER HAD!!!!!!!!!!! I've had the technicians & the "engineers" out here and not a single one can give me the service im paying for! Not only is this the worst internet service ive ever had, but its the most expensive cable and internet provider ive ever had. I blame the genius at the Jackson place apartments in pharr (that should have been a red flag) for forcing their tenants to use a company out of raymondville for internet and cable when there is already a perfectly crappy spectrum they could have used. i can't even get them to do 1 step up from basic internet. The valley really needs comcast- xfinity. I've had to miss work more than twice to have them come out here, hours at a time...4-5 hrs and they can't figure out why i cant get a damned signal. Here's a thought - DONT OFFER SERVICES YOU CAN'T PROVIDE! I'm reading the reviews and its my same story over and over. Its a product issue not a technician or apartment issue! I cant believe its 2017 and i can't find a signal in an apartment complex where according to them, my unit is the only one with this issue....FRUSTRATION!!!!!It's been more than 4 months since the review and not only have we contacted everyone in your company, we have left messages for callbacks without EVER getting a single callback! Email you? How about check your messages- my husband has left dozens of voicemails! Who is answering after hours, weekends, evenings? How about you have at the very least an anwering service? You're a cable/ phone/ internet provider what kind of provider has an answering machine? Are you guys working out of a garage? Btw, who is checking your messages? That person needs to be retrained or fired because they are failing at their job. Don't leave it up to your customers to contact you- thats just passing the ball back to me as the customer.We are done calling while at work and taking time out of our jobs so you guys can continue to not do yours. Why is it that we have to call you out on a review in order to get a response but don't respond to the voice messages in your machine privately? This internet issue is not a once - in -a- while issue it's a constant. Its a matter of bad to worse. I highly suggest you read your reviews and count how many have my same issue and correct the problem. I have contacted your company and nobody knows how to fix your problem. Do your jobs! Goodness - it's like nobody can be accountable for not keeping up their end of the agreement or even doing their job but get so offended if you call them out. If you had done your job right in the first place then you would not have 1 and 2 star reviews. We are basically your & the apartments's hostages and its beyond ridiculous that we are still (after months of the first call) still dealing with this!
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THEY SUCK IM NOT JOKING PEOPLE. SO SLOW AND POOR!!
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Installers did an awesome job And Internet is working awesome
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