Client Review on United Services Automobile Association

Feedback:

As someone who has been with USAA for almost a decade, my current situation is ridiculous. I've chosen to stay with this bank throughout these years even though I'm hours away from a local branch because of the level of service I received, which used to be fantastic.Recently, they have hit my primary account with over $2200 in fees for no reason, and are refusing to do anything about it. Because of those fees, I'm about to lose my apartment and my truck. I have called and tried to resolve this manner but been stonewalled and hung up on. This is unacceptable behavior from a financial institution, especially one for veterans and their families. I would take you money and business elsewhere.I am very dissatisfied with my current situation. I will no longer be recommending this bank to anyone, which I've normally done to everyone who ask. Even if your in the military, go with a different bank. The benefits no longer outweigh the risk. USAA, please feel free to contact me at your discretion if you wish to resolve this issue and not loose my business. I will post their response on here for anyone who may be interested