Client Review on United Services Automobile Association

Feedback:

I would’ve rated them a zero if I could have...bought a brand new car in 2015 had full coverage. They took my premium for EIGHT MONTHS then dropped me down to liability only with no notice. Go to file a claim in 2016 and am informed of this change, saying they never received the bill of sale from the dealership. I’ve been fighting them for two years now. Got the FedEx tracking number from the dealership and FINALLY had someone help me look up the archived tracking number AND who signed for it at USAA. Hopefully now I can get my car fixed! Horrible people saying they did nothing wrong and blaming it on a retired federal servant! Also only covered the “cost” of my stolen engagement ring when my home was broken into and my MacBook Pro, cannon eos camera etc were stolen. Switching insurance companies and banking as soon as I can!