TriCore Reference Laboratories
Client Reviews on TriCore Reference Laboratories
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Bogus specimen testing and results. I worked their and saw it all. Tricore needs to go under investigation.
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Horrible customer service doesn't answer phone calls.. Very unprofessional
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I am a medical provider in the Albuquerque area. On at last three occasions within the past 1 year, TriCore has LOST specimens sent from my office. When I call to get results, I am usually on hold for at least 10 minutes. Would it kill them to hire more customer service techs?I will no longer be ordering tests via TriCore...it would be nice to support a local business, but they just do not have their act together.
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Seems to.me to be well organized and I received great service.
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Billing department is completely incompetent. I have insurance and Tricore sent me a bill for hundreds of dollars. Called and asked why, Tricore stated they "accidentally" did not bill insurance but assured me it would be taken care of. 2 months later I get a collection agency notice for the outstanding Tricore balance. My advice is tell your doctor you refuse to use tricore. If you must use tricore, record everything because they will flat out deny any wrongdoing!
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Had some blood work at the Tri Core Lab near Highland Pharmacy, done today. Besides pointing out the Professional service; I want to give a round of applause to the woman at the front desk and the lab tech who drew my blood. Thanks for making drawing blood as pleasant as possible!
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I have been using Tricore for years. I had cancer and have had to have blood drawn regularly from the time I was diagnosed. Not once have I had a problem with getting prompt service. I go in, am called within a few minutes, checked in and blood drawn, all within an average of 15 minutes. The results usually show up on my online Presbyterian chart within an hour or less. Over the past 3 years, I have used the facility at Rust to have draws that were requested by my Oncologists and my PCP, and not once have I had any problems, and the staff is ALWAYS friendly and professional.
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It is completely unprofessional to talk about how another patient upset you in front of full waiting area of other patients. Instead of bad mouthing a patient, your staff should be worried about getting patients in and out in timely matter. And if your employees cant be compassionate and understand that the people there are servicing are probably going through some things....they should probably get a different job
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Inefficient. I've been sitting here for almost 30 minutes. The girls who are supposed to be checking people in are talking about wedding planning. No one has been called back for 10 minutes. I even asked them if they could help me. They said no and continued talking. I'm going to be late for a meeting.
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Great place to watch the sunset
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